Report content or a user

Notice and action mechanism under Article 16 of Regulation (EU) 2022/2065 (Digital Services Act)

Who can report

Any person and any entity can notify us of content they consider to be illegal. You don't need an account with Touching Green and you don't need to have the app installed. Public authorities, associations and other organisations can use this route too.

How to report

We accept notices electronically by email. The button below opens your email program with a prepared template — all you have to do is fill it in and send it:

Write your report by email

If no email program opens for you, just write to us in your own words at jonas.polenz@software-development.net. All that matters is that the four items from the next section are in there.

If you have an account it's even quicker: the app has a report button that sends the person concerned straight to us.

What a notice should contain

So that we can decide promptly and carefully, Article 16(2) DSA requires four items. Please take a moment over them — the more precise the notice, the faster the decision.

a) Why you consider the content to be illegal

A short, comprehensible explanation is enough. Describe in your own words where the illegality lies — for example insult, incitement to hatred, threat, use of insignia of unconstitutional organisations, or an infringement of your own rights. We don't expect legal terminology.

b) Exactly where the content can be found

Touching Green is an app and not a website — so there is no internet address (URL) you could send us. Instead, please give us:

• the @username of the person concerned — it starts with an @ and appears everywhere the person shows up in the app;
• the type of content: username, display name, a nudge, an entry in the league table, or something else;
• the date and approximate time at which you saw the content;
• if possible a screenshot as an attachment.

c) Your name and your email address

We need them so that we can confirm receipt to you and tell you our decision. There is one exception, set out in the next section.

d) A statement that your information is accurate

One sentence is enough: “I confirm that the information I have given is accurate and complete to the best of my knowledge and belief.” It is already in the template above.

Anonymous notices concerning child sexual abuse

What happens next

• Confirmation of receipt. We confirm receipt to you without delay by email — provided you gave us an address.
• Review. We review every notice promptly, diligently, objectively and non-arbitrarily. A human does that, not an automated system; should that ever change, we will say so expressly in the decision.
• Decision with a statement of reasons. You will be told how we decided and why. If we take action against content or an account, the person affected also receives a written statement of reasons (Article 17 DSA).
• Redress. With the decision we tell you which routes are open to you. They are also set out right here.

If you disagree with our decision

Touching Green is operated by a micro enterprise within the meaning of Recommendation 2003/361/EC — by a single person. Articles 20 to 24 DSA do not apply to micro enterprises, so we are not required to offer a formal internal complaint-handling system or certified out-of-court dispute settlement. You still have these routes:

• Write to us. Reply to our decision and tell us what we missed. We will then look at the case again. Informal, free of charge, and the quickest way.
• The courts. You are free at any time to go through the ordinary courts that have jurisdiction. A notice to us is not a precondition for that.
• Bundesnetzagentur. It is the Digital Services Coordinator for Germany and supervises compliance with the DSA. You can complain to it if you believe we have breached our obligations: bundesnetzagentur.de/dsc.

Contact point for authorities (Article 11 DSA)

Member State authorities, the European Commission and the European Board for Digital Services can reach us directly and by electronic means at jonas.polenz@software-development.net. We receive orders under Article 9 DSA (orders to act against illegal content) and Article 10 DSA (orders to provide information) at the same address. It is also the contact point for users under Article 12 DSA.

Languages of communication: German and English.

Threat to life or safety (Article 18 DSA)

If a notice or anything else gives us reason to suspect that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely to take place, we inform law enforcement without delay — in Germany the Bundeskriminalamt (Federal Criminal Police Office) — and pass on all the information available to us. That applies to notices received anonymously as well.

Breaches of the Community Guidelines

Not every report is about illegal content. If someone breaches our Community Guidelines — with an insulting name, with spam or with harassment, say — report it in exactly the same way: via the report button in the app or by email to the address below. We deal with reports about objectionable content within 24 hours.

Contact

Last updated: 8 August 2026